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Call Now: 604.540.4527

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Frequently Asked Questions

General

What services do you offer?

At Rapid Auto glass, we offer a variety of services for glass repair and replacement. From cars and trucks to big rig tractor trailers, from limousines and buses to residential and commercial glass, all your glass needs will be taken care of with Rapid Auto Glass.

Do you have testimonials?

Absolutely! Check out our Testimonials Page to see comments from our previous customers and other companies satisfied with our work.

Do I need to make an appointment?

Not necessarily. We always make time for our drive-in customers, and we will always find you a courtesy car to swap your vehicle with while yours is being repaired. However, if your time is limited, making an appointment ensures that the glass you need is in stock, and our technicians have enough time to attend to your glass needs as quickly as possible.

My windshield is leaking, what can I do?

If your windshield is leaking, you have a few options. First, one of our qualified technicians will perform a leak test on the damaged area to confirm the area that is leaking. Depending on the severity of the damage, we can fill the leak with a new molding or urethane, or replace the windshield all together.

Do you offer warranty?

Workmanship is guaranteed unconditionally. Mechanical parts guaranteed for 90 days. Automotive glass – warranted against faulty materials 3 months. Sealant – warranted except for body deterioration and/or rust for the time you own the vehicle. Rock chip repair no guarantee. If you are not satisfied with the workmanship of a job, let us know right away and we will do our best to meet your expectations.

What kind of extras do you offer?

With any windshield or window replacement, our technicians will provide your vehicle with a Deluxe Cleaning Package which includes: A thorough interior vacuum, surface wipe down, interior shampoo (weather permitting), a window/mirror cleaning and a pair of new wiper blades. We also offer the convenience of courtesy cars for our customers while their vehicles are being worked on. All windshield replacements also come with a coupon for a courtesy rock chip repair worth 50$.

Auto Glass

My car is insured out of province, what can you do for me?

If your car is insured outside of British Columbia, we will be happy to provide you with the best price for any work needing done. We can also handle a claim with your private insurance company and make sure everything is taken care of professionally.

What is included in a windshield replacement?

When you have your windshield replaced with Rapid Auto Glass, we make sure you are completely satisfied. Included in the replacement comes a full interior vacuum, an interior shampoo (weather permitting), new wiper blades and a full interior wipe down.

How long does replacing a door glass/back glass take?

Replacing a door glass can take about 2 hours, depending on the vehicle. A back glass generally takes about 4 hours, again depending on the vehicle.

How long does replacing a windshield take?

A windshield replacement takes about 4 hours. If you make an appointment, it can take even less. If your car is a luxury vehicle, we’d like to spend some extra time on it, and a replacement of any sort may take longer. For tractor trailers or buses, windshield replacement varies from 30 minutes to 5 hours.

I don’t have insurance, what can I do?

If you do not have insurance, we will be happy to give you a quote for the work you need done. You do not need insurance to have auto glass replaced; however insurance does save you money.

What about Private Insurance?

If you are also covered under a Private Insurance, the easiest way to start a claim is to call them before hand, find out your policy number, a claim number, and what your deductable is for the certain repairs that need to be done. If you cannot call your insurance dealer, we are happy to do that for you as well!

Do I need to call ICBC?

No. Rapid Auto Glass is an ICBC Glass Express Licensed company, and we are fully capable of producing ICBC claims. There is no need to call or visit ICBC; we can do all the work for you!

My car got broken into! What do I do?

First of all, relax! We can have your car back to its original condition in no time! Give us a call or bring in your vehicle and we will make sure that your side window replacement is completed, and your vehicle is safe to drive. We can easily process an ICBC claim and make sure any other window damage is covered under your claim.

How much does it cost for a windshield?

The cost of a car windshield replacement varies from vehicle to vehicle. If your insurance includes comprehensive, a deductible may be applicable depending on your coverage. If you don’t have insurance, give us a call and we will be happy to quote you the best price possible. We are very competitive!

Can you repair rock chips?

Absolutely! We can do a windshield rock chip repair in 10-15 min! There are discounted prices if you have more than one windshield rock chip, and if the impact point is too damaged to fill with resin, we will make sure to have your entire windshield replaced in the easiest and most convenient way possible. Keep in mind, if a rock chip has split into a crack, there is no way to repair that kind of damage and it is advised to have your windshield replaced before the damage worsens.

Which windows can you replace?

We can replace any window on any vehicle. Windshields, back glass, side windows, vent glass, quarter glass, canopy glass, back assembly glass (sliding or stationary), even sun roofs! If you have a special concern, give us a call and we will help you solve any glass problems you have!

How much does it cost for a windshield?

The cost of an auto windshield repair varies from vehicle to vehicle. If your insurance includes comprehensive, a deductible may be applicable depending on your coverage. If you don’t have insurance, give us a call and we will be happy to quote you the best price possible. We are very competitive!

Can you repair rock chips?

Absolutely! We can repair a rock chip in 10-15 min! There are discounted prices if you have more than one rock chip, and if the impact point is too damaged to fill with resin, we will make sure to have your entire windshield replaced in the easiest and most convenient way possible. Keep in mind, if a rock chip has split into a crack, there is no way to repair that kind of damage and it is advised to have your windshield replaced before the damage worsens.

Which windows can you replace?

We can replace any window on any vehicle. Windshields, back glass, side windows, vent glass, quarter glass, canopy glass, back assembly glass (sliding or stationary), even sun roofs! If you have a special concern, give us a call and we will help you solve any glass problems you have!

Buses

What other high-end vehicles have you worked on previously?

Our technicians work on numerous luxury vehicles. From BMWs and Mercedes to Ferraris, Maseratis, and even Lamborghinis. Leave your car with us in confidence that we will have all your needs met, and your car will be in immaculate condition when we are through with it.

What does Deluxe Interior Cleaning include?

Our deluxe interior clean includes a complete interior vacuum, an interior shampoo (weather permitting), new wiper blades and a full interior wipe down. If you have any other specific needs, let us know!

Will my car be restored to its original condition?

Absolutely. We take pride in providing top notch service and expertise with any installation, and we will do our very best to restore your vehicle to its original condition.

How qualified are your technicians to work on high-end vehicles?

All our technicians are properly trained, supervised and certified. We provide the highest quality of work by ensuring precision and care.

My car needs OEM/dealer parts, are those available as well?

Yes. We work with many luxury car dealers and ordering parts and glass from them is no problem at all. Our certified technicians have lots of experience working with luxury vehicles, and we ensure the best quality in our workmanship.

Will my bus be in working condition right away?

After the proper glass has been installed, your bus will be ready to drive right away. We take pride in completing work efficiently, and we will make sure that your bus is on the road as fast as possible

How long does it take to replace side panel glass/windshields?

The time it takes to replace glass on a bus depends on the model and difficulty. It is best to call and make an appointment for glass replacements for buses as the glass needs to be ordered from a certified dealer and may take some time.

Can you replace side windows and windshields on buses?

Absolutely. We often replace all sorts of windows on buses. Windshields, side windows, door windows and back glass. We have trained technicians that work with buses frequently, and all glass used in replacements comes from genuine dealers, ensuring quality and precision.